At Gerson Relocation we spend a lot of time advising and assisting our clients on the corporate relocation industry, and giving hints on how to get the best from a relocation company in the UK.
Our 7 top tips for sourcing a corporate relocation provider in 2013 are:
1. THE RIGHT FIT
It’s important to ensure the services of the corporate relocation company are aligned to the needs of your business, and that the ‘fit’ is well-matched with the scope and size of your relocation requirements.
2. FLEXIBILITY
Make sure that your chosen relocation provider is flexible to your needs. Requirements change – sometimes rapidly – and your relocation partner should be proactive in presenting solutions and innovative thinking.
3. COMMUNICATION
This is a key element – select a corporate relocation provider in the UK that’s willing to spend time talking to you about your individual needs, rather than presenting an off-the-shelf series of services. Technology is important, but ongoing and relevant personal contact remains a linchpin in the relocation business.
4. TRANSPARENCY
Your chosen relocation provider should be able and willing to present you with all of the associated costs in-line with their service – particularly moving services. There are many costs incurred, for example, with the co-ordination of an international move, so make sure you’re made aware of these items before the last minute, and certainly before receipt of a final invoice.
5. LOOK AT THE LONG-TERM
Work with your relocation provider to develop Service Level Agreements that remain relevant throughout the full course of the commercial relationship. Ensure that performance is measured, and commitment is given on all levels.
6. TRACK RECORD
Look at the relocation company’s ongoing performance metrics, customer feedback, and claims ratio. Ensure that service breaks are fixed, lessons are learnt and measures taken to prevent future errors.
7. RISK MANAGEMENT
Where relevant and possible, make sure that your relocation partner maintains the appropriate security checks for personnel in your home, including CRB checks. It’s also worth checking to ensure that the relocation provider is affiliated with relevant industry institutions.
If you have any queries about our corporate relocation services in the UK or abroad, please feel free to contact us here.