Gerson Relocation Privacy policy
Last Modified: 12th January 2024
Abels Moving Services Ltd, AGM Bishops Ltd, AGM Gibraltar Ltd, Gerson Relocation BV, Gerson Relocation Ltd, Global Moving Services Ltd, Momentous Relocation Ltd, and The Senior Move Partnership (TSMP) (hereafter referred to as the “AGM Group”) are dedicated to safeguarding and respecting your privacy.
The AGM Group offers a variety of “Services,” including but not limited to Moving, Destination Services, Storage, Immigration, Relocation, and/or Assignment (as applicable). To provide these Services, we may need to collect certain Personal information such as Name, Contact Details, and other identifying details pertaining to you and your family (where applicable).
This Privacy Policy, in conjunction with [Terms and Conditions], [our Data Subject Consent Letter, if applicable], and any other documents referenced therein (together referred to as the “Policy”), outlines the types of personal information we gather, how we utilize this information, who we may share it with, and the options available to you regarding our use of your information. We also elaborate on the steps we take to safeguard the security of your information and how you can reach out to us regarding our privacy practices. In certain cases, and where applicable, we may request your explicit consent through a separate document (“Data Subject Consent Letter”) to process your personal data for the purposes outlined in the Policy. However, please note that the absence of (i) such a request, or (ii) a signed Data Subject Consent Letter by you, does not exempt you from accepting and consenting to the practices described in the Policy when visiting us at [any of our approved websites, applications, or Portals], or agreeing to receive Services from us. Nevertheless, you retain the right to contact us to object to, or make specific requests regarding, the processing of your personal data (as further explained in the Your Rights as Data Subject section of this policy).
As per GDPR regulations, you have the right to know the identity of your “data controller,” the legal entity responsible for determining the purpose and manner of processing your personal data.
Your relevant data controller may vary depending on how you engage with our services:
Corporate Clients: If you are relocating as part of your employment, your relevant data controller may be your employer who has engaged us to provide services to you. In such cases, please refer to your employer’s privacy policy or employee handbook for information on how your personal data is handled. Despite this, AGM Group, as a data processor, will process personal data under the data controller’s instructions, adhering to the principles outlined in this Policy.
Direct Individuals: If you engage directly with the AGM Group for services, then the relevant data controller is likely the specific AGM entity providing those services to you. A comprehensive list of our companies can be found at www.agm.group.
Partners: If you primarily interact with one of our business partners but have been referred to us for specific services, then that business partner may be your relevant data controller. In such cases, please refer to the privacy policy of the business partner. Nonetheless, AGM Group, as data processors, will process personal data under the data controller’s instructions, aiming to handle your personal data in accordance with the principles outlined in this Policy.
For any inquiries regarding the above, please contact us at dpo@agm.group or using the details provided in the How to Contact Us section below.
Information Collection:
We may collect personal information (including personally identifiable information or sensitive personal data) about you and/or your family (“Your Data”) through various means:
Information Provided by You: This includes information you and/or your family provide by filling out forms on our websites or corresponding with us via phone, email, or other means. Such information may include names, addresses, email addresses, phone numbers, marital status, dates of birth, occupations, financial details, and other sensitive information required by law or to provide our Services.
While providing this information is voluntary, failure to do so may limit the Services we can offer you. Promptly notifying us of any changes to Your Data ensures its accuracy, completeness, and currency (see the How to Contact Us section below).
Information We Collect Automatically: We collect information to provide Services you have shown interest in. We, along with our service providers and business partners, gather certain information through automated means such as cookies when you interact with our advertisements, mobile applications, or website pages. This information may include IP addresses, browser types, operating systems, URLs, and interactions with our digital assets.
Third-party web analytics services may also be employed to analyse visitor behaviour on our websites and digital assets. This information helps us tailor content and advertisements to individual interests.
Information Received from Third Parties: We collaborate with third parties such as employers, business partners, technical subcontractors, and government agencies. Information about you may be obtained from these sources.
Cookies:
Our website utilizes cookies, which are small pieces of data stored on your computer by a website. Cookies facilitate a better browsing experience and help us improve our site. The cookies we use do not collect personal information such as your name.
We use cookies to gather general, non-personal management information to enhance our website. Disabling cookies should not significantly impact your website experience. Instructions for disabling cookies can be found in your browser’s help section or manual.
How Your Information Will Be Used:
We may use Your Data for various purposes, including:
- Providing Services to you and/or your family
- Administering, operating, and managing your and/or your family’s accounts or relationships with us
- Notifying you about changes to our Services
- Improving our business operations, including product development, troubleshooting, data analysis, and research
- Complying with applicable laws, regulations, and industry standards
- Marketing purposes (with your consent)
Disclosure of Your Data:
We may share Your Data with:
- Members of our group, including subsidiaries and affiliates
- Selected third parties, including business partners, suppliers, subcontractors, and credit reference agencies
- Your employer, medical bodies, law enforcement, and immigration authorities for visa processing purposes
We may also disclose Your Data:
- In the event of a business sale or acquisition
- To comply with legal obligations or enforce our agreements
- For fraud prevention and risk reduction
Data Retention and Transfers:
As we provide Services globally, personal information may be transferred to and stored in countries outside the European Economic Area (EEA) or Switzerland. We take measures to ensure your data is treated securely and in accordance with this Privacy Policy.
Your Personal Data is retained only for as long as necessary and is securely disposed of when no longer required for its intended purpose, unless retention is necessary for legal or regulatory compliance.
Data Security:
We are committed to safeguarding Your Data against unauthorized access, modification, or disclosure. Administrative, technical, and physical safeguards are maintained to protect your information. Encryption is used during data transmission.
While we strive to protect your data, the internet transmission of information is not entirely secure. We employ strict security procedures and features to prevent unauthorized access.
Your Rights as a Data Subject:
Under applicable Data Protection Laws, you have certain rights regarding the personal information we maintain about you. These rights include:
- Accessing and receiving information about your personal data
- Updating and correcting inaccuracies in your personal information
- Objecting to automated processing of your personal information
- Requesting restrictions on the processing or deletion of your personal information
To exercise these rights or withdraw consent, please contact us at dpo@agm.group. You have the right to opt out of marketing communications at any time by contacting us at marketing@agm.group.
Links to Other Websites:
Our websites may contain links to third-party websites with their own privacy policies. We are not responsible for the privacy practices or content of these websites. Please review their policies before providing any personal data.
Miscellaneous:
If you provide information about another individual, ensure compliance with applicable laws and obtain necessary consent.
Access to Information:
You have the right to access information held about you under applicable Data Protection Laws. Requests should be made in writing to the address provided below.
Complaints:
If you have concerns about how your personal data is processed, you may lodge a complaint with the Supervisory authority or our Data Protection Officer (DPO) using the contact details provided below.
Changes to Our Privacy Policy:
Any revisions to our Privacy Policy will be posted on our website and communicated via email where appropriate.
How to Contact Us:
For questions, comments, or updates regarding this Privacy Policy, our privacy practices, or your information/preferences, please click here or email us at dpo@agm.group. You can also reach us by mail at:
Data Protection Officer AGM Group
The Heights East Cranborne Road
London EN6 3JN
United Kingdom