Our Response To Rightmove’s ‘How People Choose Removal Companies’ Survey

At Gerson Relocation, we keep a close eye on industry news and hot topics, to ensure we’re aware of trends in relocation.
We were particularly interested in a recent survey by Rightmove, entitled ‘How people choose removal companies’ and thought it would be worth commenting on within our blog. Our private moving services are a core service of our business, after all.
The Rightmove survey was taken by 376 consumers, 90% of whom had at least one relocation experience, with 80% having moved recently.
Some of the main points of the Rightmove survey, for us, included:
32% chose a professional relocation company because they wanted professional packing and insurance
23.5% chose their relocation company because they seemed to be the most competent
The Top 5 most important things people looked for in a removal company were: staff professionalism, possession insurance, good reviews from previous customers, speedy enquiry responses and staff friendliness.
We also touched upon the importance of professionalism, track record, insurance coverage and staff training in our recent ‘Top tips for sourcing a corporate relocation company in the UK’ blog post.
Rob Wilson, Head of Consumer Services at Rightmove, commented on the survey: “The over-riding message is that given the choice, consumers prioritise firms that behave professionally, deliver faster responses, and command strong reputations supported by recommendations, longevity and trade body membership.”
These are the key factors in Gerson Relocation’s market position, and significant reasons why our clients use our private moving services on repeated occasions.
The Rightmove Blog is also a useful resource on property, relocation, house-moving trends and more.
If you have any queries about our private moving services or relocation services in the UK or abroad, please feel free to contact us here.